Tech Support: Error Unknown

Another game that I really enjoyed but can't recommend because it's not being updated anymore and there are some glaring issues that should have been fixed. I really enjoyed the gameplay loop especially when everything goes smoothly, but it turns frustrating when someone is being a Karen and refused to pay for service fee, and then you chose to reject the customer, and your supervisor told you that you are wrong because you should have sold a new phone. Where's the logic in that? Fun core gameplay, unfortunately not maintained.

I really wanted to like this game. I completed two runs. In the first, I tried to play as “wrong” as possible—intentionally giving terrible support to create the most painful experience for customers. That experiment didn’t last long, though, once I realized all the answers are pre-determined, and you can be fired after failing a certain number of tickets. There’s only so much chaos you can actually cause. For the second run, I played the game as intended: solving tech support tickets as accurately and as quickly as possible. Maybe I’m missing something, but I ended up finding the experience repetitive and, honestly, pretty boring. There just isn’t much there in terms of engaging gameplay. Yes, there’s a main quest and a handful of side quests that can be genuinely interesting, but most of the time is spent dealing with tech support tickets that feel completely disconnected from those storylines. From my experience, these tickets serve only two purposes: 1. Making money, since your earnings are commission-based—the faster and more accurately you solve issues, the more you earn. 2. Getting promoted within the company, which unlocks more tools so you can… solve even more tech support tickets. Do I want to see how the conspiracy unfolds? Absolutely. Do I have the patience to grind through tech support tickets that only indirectly push the story forward? Unfortunately, no.