I was a loyal player who invested around 670 hours into SpiritVale, all played manually. I genuinely enjoyed the game, played regularly with my guildmates, and spent countless hours building my character and supporting the community.
One day, after playing a long session with my guildmates where we killed almost 800 bosses, I logged out and went to sleep. When I woke up, I discovered that my account had been permanently banned for “botting.”
I appealed and waited more than a week for a response. Eventually, the admin team decided to keep the permanent ban, but I was not provided with convincing evidence showing that I was actually botting.
This is extremely disappointing. After 670 hours of manual gameplay, to have my account permanently banned based on an accusation that I strongly dispute, without being shown proper evidence, makes me question how bans are being handled.
In my experience, the admin team has been incompetent and inefficient in handling this case. There was little transparency, poor communication, and no meaningful explanation that would allow me to understand or properly defend myself against the accusation.
I loved playing SpiritVale, but 670 hours of loyalty can apparently disappear with one ban and no satisfactory explanation.
I’m leaving this review to warn other players: think carefully before investing hundreds of hours into this game. You may enjoy the gameplay, but if something happens to your account, don't expect the support or appeal process to necessarily work the way you would expect.
670 hours played. All manual. Permanently banned. No convincing evidence shown. Extremely disappointing.
