I don't feel good about giving this a negative review because the basic premise is pretty good and it does have its fun moments.
Unfortunately, it has some severe design issues which limit the actual gameplay that it contains.
Some examples:
- Sometimes customers will call to reserve a movie, and you can accept or decline. However, they will never ask for a movie you do not have, so there's no reason to ever decline the request. Additionally, the game automatically gives you a big on-screen prompt to show you which movie they asked for. You don't have to pay attention to what the customer said. You don't have to remember whether you have it, or where it is in your store. You don't have to know what it's called, or even what genre it is. Just follow the prompt and click the button. That's not really gameplay, it's just mindless prompt following.
- Sometimes customers will return tapes late, or even broken. When that happens, the system automatically tells you at checkout if that customer has any outstanding fees. But again, you don't need to check which customer it is, or how late they returned the movie. The game simply tells you and you just click one more button than normal. You don't even have the choice to forget, because the transaction is not allowed to continue until you claim the late fee. So again, you don't have to pay attention to anything, just follow the prompt and click the button.
These are just two examples of several similar ones, and that's just in the first two hours I am given to be able to refund, so I can't really explore much more.
TL;DR: Fun idea, but gameplay very limited by many unfortunate design decisions.
